Consumer F.A.Q's about Auto Transport:

(1) Is the consumer's auto insurance primary or secondary ?

ANSWER: There is no such thing as secondary and primary. Insurance works as such: Most carriers hold 1,000,000.00 combined single limit & 250,000.00 thousand dollars per incident. This insurance covers damage done to your vehicle in transit. There is no other insurance. The auto transport carrier is the main and only coverage. (Exception: Automobile personal contents are not covered by any carrier insurance and in most cases if lost, stolen or otherwise will not be covered.)

(2) Should a consumer pay more money for a lower insurance deductible ?

ANSWER: Absolutely not ! - Most carriers have deductibles between $200.00 and 2000.00. Regardless of damage done to a vehicle you should never have to pay a deductible either way. If a carrier requests additional fee for deductible they are only attempting to get a higher price.

(3) Can a consumer ship personal items or household goods in a vehicle ?

ANSWER: This is a judgment call. However most carriers can and will charge an additional fee for the extra weight. Not to mention the insurance ramifications. (Refer to question #1)

(4) How long should an auto transport take ?

ANSWER: Shipping time all depends on the transporter - listed below are some very basic ideas to help you along the way. Make sure however you contact your us for their actual scheduled times.

East Coast to West Coast - approx. 7 to 14 days

Midwest to East Coast - approx. 5 to 8 days

South to the North - approx. 5 to 8 days

All shipping times are estimated do not base your transport on these examples without first contacting us for assistance.

(5) Why does a truck(S.U.V) shipment cost more than a regular sedan ?

ANSWER: Shipments are based on weight that a truck can legally carry. This is why there may be a small price difference.

(6) What type of paperwork do I need to ship my vehicle ? (Insurance, title, registration, etc.)

ANSWER: Unless your vehicle is leaving the country all that is required for your shipment is a signature and walk around with the driver at pick up. This walk around will allow you and the driver to verify if any damage exists at pick up.

(7) How is a transport supposed to work ?

ANSWER: Auto transport is very simple. You should receive a call from the carrier anywhere from 10 to 24 hours in advance of your pick up date. The driver will arrive, review the vehicle and load it on the truck. The reverse happens at the delivery point. The driver calls in advance, you'll walk around the vehicle for damage and take delivery.

(8) What should a consumer do if their vehicle arrives with damage ?

ANSWER: First thing you should do is make sure the driver understands that the damage is new and was not on the original bill of lading. The damage should clearly be marked and noted, then signed for by the driver. Upon completion of delivery, a call should placed to your carrier or broker to inform them of the damage. In most cases the carrier will ask for an estimate and send you payment in a couple weeks. If the carrier is not responsive and unwilling to work with you to resolve the issue, make sure you contact their insurance company and make a claim. Be sure however you have all the documentation to back up your claim. Ffalse claims can result in legal action by the carrier or agent.

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