1. Dependable Auto Movers agrees to arrange transportation for vehicle(s) described on quotation, shipped on or about the dates requested. Dependable Auto Movers does not guarantee any specific pickup or delivery dates. Normal pickup time frame is 1 to 10 days, from your first available date. Dependable Auto Movers will find a licensed Carrier (agent) to fulfill the terms and conditions of this agreement.

2. This order is subject to all terms and conditions of the Carrier’s bill of lading, copies of which are available at the office of the Carrier’s and are incorporated herein.

3. Carriers responsibility begins when the customer or his agent signs the bill of lading at pickup, and terminates when the customer or his agent signs the bill of lading at delivery. Dependable Auto Movers must be notified, if the customer is unavailable for pickup or delivery, and an agent for the customer must be designated at that time.

4. Dependable Auto Movers hereby notifies customer that their vehicle will be driven on and off the transporter, or to and from the transporter at the pickup and delivery site. Should the carrier be unable to access either site, this does not relieve the customer or his agent from making a reasonable effort to meet the truck at a suitable location. In order to fully deliver your vehicle you must be willing to travel up to 10 miles from the designated pickup or delivery point.

5. All vehicles to be delivered with a balance due shall be paid by CASH or CASHIER'S CHECK ONLY (US funds) payable to the trucking company. Should delivery fail after attempted notification (3 to 24 hours voice notification to phone numbers provided by customer) and customer or his agent does not have proper funds or is unavailable to receive delivery, vehicle(s) will be taken to and left at the nearest terminal at the discretion of the carrier, where customer will have to retrieve and pay for storage or redelivery fees, as well as transport fees.

6. Dependable Auto Movers does not guarantee transport by any specific driver/carrier.

7. If you are shipping an inoperable vehicle, you may be required to help load and unload said vehicle at the discretion of the driver. Should vehicle(s) become inoperable during transport, an additional $100.00 will be due at time of delivery, in addition to any other monies owed. It is the customer’s responsibility to make sure vehicle is in proper working order. Problems, such as, but not limited to: a dead battery, bad alternator, loose cables, etc. that makes the vehicle inoperable during transport will increase the transport price by $100.00.

8. Dependable Auto Movers or its agents will not be responsible for personal or household items in the passenger or trunk compartment of the vehicle. Federal regulation prohibits Dependable Auto Movers or its agents from doing so. If such items are shipped unbeknown to Dependable Auto Movers or its agents, such items become the sole responsibility of the customer. Dependable Auto Movers or its agents are not responsible for damages incurred inside your vehicle due to personal items.

9. Dependable Auto Movers or its agents will not be responsible for vandalism, acts of God (fire, flooding, hail, sand storm, tornadoes, earthquakes, etc.) or objects flying from the road or sky during transport. Customers should maintain their own insurance for these reasons. Enclosed transport is available at a higher price, if necessary, to ensure the condition of the vehicle.

10. Customer is responsible for preparing the vehicle(s) for transport, all loose parts, fragile or protruding accessories, low hanging spoilers, fog lights, antennas, etc., must be removed and/or properly secured. Any part that falls off in transit is customer’s responsibility, including damages done by said part to any and all vehicles involved.

11. If damage should occur, all moneys owed for transport must be paid to initiate a claim. Damage must be noted in the proper place on the bill of lading, and signed by driver and customer or his agent, regardless of weather, or time of day. Signing the bill of lading without any notation of damage verifies that the customer or his agent has received the said vehicle in good condition, and that Dependable Auto Movers and its agents are relieved of any further responsibility. Customer or his agent MUST check vehicle thoroughly.

12. Dependable Auto Movers and its agents must also be notified of any damage by phone within 24 hours. Customer must submit in writing a description of damage, clear pictures, and 2 estimates within 10 days of receipt of said vehicle directly to the designated carrier for any resolution to be initiated. Dependable Auto Movers will support you in this effort should such a problem occur, but in no way will Dependable Auto Movers accept responsibility for any negligence or damage of the assigned carrier. If your vehicle is valued at a higher than market rate, we suggest you purchase a special insurance rider through your insurance agent OR pursue the enclosed transport option.

13. Dependable Auto Movers can only be liable for up to the amount of the deposit located on your quotation. In no case, can Dependable Auto Movers be held liable for the designated carrier’s damage. Dependable Auto Movers will provide carrier’s insurance certificate and carrier information should any controversy arise.

14. Upon placing an order with the Dependable Auto Movers, you agree to allow Dependable Auto Movers to arrange transportation for your vehicle. Once a carrier has been secured for the transport of your vehicle, your credit card will be automatically charged for the deposit amount shown on your order. Once a deposit has been charged Dependable Auto Movers will email a receipt for the transaction. Should the carrier cancel, due to no fault of the customer, Dependable Auto Movers shall have 7 days from cancellation to secure another carrier. If another carrier is not secured within 7 days, Dependable Auto Movers will refund the deposit (minus the $10 non-refundable processing fee) at the customer’s request. Once a carrier has been secured, the deposit will no longer be refundable as we have handled our portion of the transportation.

15. Dependable Auto Movers is a licensed and bonded broker. We are responsible for booking the shipment of cars with a licensed and insured Motor Carrier, who handle their own damage claims. It may take a few weeks to process your claim, since the drivers must return to their yards with the original Bill of Lading condition reports. Dependable Auto Movers does not transport your vehicle or ensure its transport. Dependable Auto Movers provides the services of finding a licensed (by the Dept. of Transportation)& insured (we personally call the insurance company of the Carrier prior to dispatching the order) Auto Transport Carrier and logistically bring the Carrier and the Customer together.

16. Dependable Auto Movers will not be responsible for de murrage fees at any Port Facilities, rental car fees, storages fees or any other fees incurred due to any circumstances beyond our control (including but not limited to late pick-ups or deliveries, mechanical break downs, weather related delays, etc.).

17. By submitting your order online or via fax, Dependable Auto Movers understands you are placing your order and accept the terms and conditions (in lieu of your signature) found here and on Dependable Auto Movers web site.

18. Customers must make their vehicle available during the transport time, if the vehicle becomes unavailable at any time after the order has been placed and a carrier has been assigned, Dependable Auto Movers holds right to cancel the order with no refund.

Neither Dependable Auto Movers nor its agents shall be responsible for the following:

- Damage to undercarriage, exhaust system, suspension, wheel bearings, tie downs, brakes, alignment, tuning, charging system or battery. (No evaluation is made of these components or systems at pickup location) therefore Dependable Auto Movers or its agents do not accept responsibility for them.

- Damage to car phones or antenna under any condition (we suggest that they be removed)

- Loss of or damage to audio or video equipment not installed at the factory. Including antenna that does not retract to within 3 inches of the vehicles body.

- Damage or fines incurred because customer left personal or household items in vehicle.

- Damage caused by fluids or objects flying up from the roadway, or out of the sky.

- Damage to cloth or vinyl convertible or decorative tops.

- Damage to T-tops, boots, bras, caps, or any other type of canvas covering.

- Damage caused by leaking fluids, such as battery acid, motor oil, transmission fluid, brake fluid, power steering fluid, radiator coolant, or fallout resulting from acts of God.

- Damage caused by freezing of cooling system and/or battery.

- Damage caused by failure of factory tie-downs or pull through from tie-down holes.

- Damage to, or caused by any vehicle that cannot be driven on and off the transport under its own power. (Vehicle will not run, or has lost its braking system).